Transglobal Nexus LLC

Privacy Policy

Effective date: July 1, 2026

Transglobal Nexus LLC operates this travel booking platform. This Privacy Policy explains what information we collect when you use our platform, how we use it, and the choices you have. We keep this as straightforward as possible — we collect only what we need to book your travel and we never sell your data.

1. Who We Are

This Privacy Policy applies to the travel booking platform operated by Transglobal Nexus LLC ("we," "us," or "our"). Our platform includes StayGuide, an intelligent travel assistant chatbot that helps you search and plan hotel stays — similar in concept to a voice or chat assistant. Transglobal Nexus LLC is the legal entity responsible for this platform in its entirety. If you have any questions about this policy, you can reach us by phone or text at +1 (980) 230-5985.

2. Information We Collect

We collect only the information necessary to provide you with our platform. This includes: • Contact information — your name, email address, and phone number, provided when you make a booking or contact us. • Guest details — names and titles of guests included in a booking, as required by the hotel. • Travel preferences — destination, dates, number of guests, and room preferences you provide when searching or booking. • Payment information — your payment is processed securely by Stripe. We do not store your card number, CVC, or full payment details. We receive only a confirmation of payment and transaction reference. • Booking records — confirmation numbers, hotel details, check-in and check-out dates, and amounts paid, retained for the purpose of managing your reservation and providing support. • Usage data — standard technical information such as browser type, device, and pages visited, collected automatically to maintain and improve the platform.

3. How We Use Your Information

We use the information we collect to: • Process and confirm your hotel reservations. • Share necessary guest details with the hotel and our travel booking fulfilment supplier to complete your booking. • Send you booking confirmations and related communications. • Provide customer support before, during, and after your stay. • Maintain accurate booking and payment records. • Improve the performance and reliability of our platform. We do not use your information for advertising purposes and we do not sell your data to any third party.

4. How We Share Your Information

To complete a hotel booking, we share the guest information you provide (name, title, contact details) with: • Our travel booking fulfilment supplier, who relays your reservation to the relevant property. • Stripe — our payment processor, who handles all card transactions securely. These partners receive only the information they need to perform their specific function. They are not permitted to use your data for any other purpose. We do not share your information with any other third parties unless required by law.

5. Data Retention

We retain booking records and associated personal information for as long as necessary to fulfil the purposes described in this policy, and to comply with any applicable legal or accounting obligations. If you would like your data removed, please contact us directly and we will action your request promptly.

6. Your Rights

You have the right to: • Request a copy of the personal information we hold about you. • Ask us to correct any inaccurate information. • Request that we delete your personal information, subject to any legal retention obligations. • Withdraw consent for any optional processing at any time. To exercise any of these rights, contact us at +1 (980) 230-5985.

7. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. All payment processing is handled by Stripe, which maintains PCI-DSS compliance. Our platform is hosted on Vercel's secure infrastructure with encrypted data transmission (HTTPS) at all times.

8. Cookies

Our platform uses a small number of cookies necessary to operate the service — for example, to maintain your session during a booking. We do not use tracking or advertising cookies. For full details, see our Cookie Policy.

9. Voice Feature

Our platform includes StayGuide, a travel assistant chatbot with an optional voice input feature that allows you to speak your travel requests. Your voice input is processed entirely within your browser — it is not recorded, transmitted to our servers, or stored in any form. Use of this feature is entirely optional. The same functionality is available through text input at all times.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date of the most recent update will be noted at the top of this page. Continued use of our platform following any update constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: Transglobal Nexus LLC Phone / Text: +1 (980) 230-5985

Questions about your privacy?

+1 (980) 230-5985

Call or text directly and we will be happy to assist you.